Ritz Carlton

Week 7 Written Assignment Ritz Carlton

Background Information
The Ritz-Carlton Hotel has prided themselves on quality and guest experience. The comp whatever has empowered their employees to help with bear on improvement and problem solving, leading to a happier workforce, which then, in turn, allows for split up customer service and much satisfied guests.
Monitoring success in Achieving Quality
Customer feedback is an invaluable tool in quantity the perception of quality, based on that guests experience. non only atomic number 18 written surveys or questionnaires helpful, but victorious the next step and sending a thank you earn / card to a guest after their stay; or even a phone call thanking them for their business and inquire a few questions regarding their stay. Tracking all of these things along with any customer complaints received is a good benchmark for measurement. other clear identifier of whether or non the hotel is doing come up is whether or not they are full.
Quality Defined by Actions
As utter in the case study, it is important for an organization to empower its employees to flip decisions and discover solutions to problems; this, along with a continuous improvement broadcast shows, by actions, that a company is making quality more than just a slogan or buzzword.



Taking duplicate steps for that quality guest experience may complicate things such as: a live wake-up call or else of a recording, a check-in call, asking the guest if they exact anything, etc. Its about going above and beyond to provide a great experience without becoming complacent.
consumption Less by Doing things the Right Way in the Beginning
By doing things right the first time, any company, including the Ritz Carlton, can save money. When things are done the right way from the beginning, a company result save money on creating fixes for the issues they run into to as well as saving money by keeping customer happy, rather than having to offer coupons, free nights, etc. for an unhappy...If you want to puddle a full essay, order it on our website: Orderessay



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