British Airways

[pic][pic] [pic] Background: British Airlines (BA) is assumed the largest airline of the world. It flies to louver hundred fifty destinations and to one thirty countries around the world. (Knight.B, 2008) BA focused bringing plurality together and getting them wheresoever they same(p) to travel. This care of customer leads that 36 million people travel with BA every year. BA is based in Heathrow London, the busiest international airport in the world. It has partners in USA i.e. the States Airlines and in Australia i.e. Qantas. (Referenceforbusiness. 2010) The BA have employees of 65,157 and the recorded revenue acquire in 2002 i.e. 8340 million pounds. BA faced many challenges like in 11 September 2001, the bombing attack on world trade centre, created fears to travel in the mind of people. repayable to this event the travelling demand diminished. (IvyThesis. 2009) Change Management in British Airways: In order to target the market and argue with problems and challenges, BA decided to take major managerial change. buttocks King was nominated as Chairman of British Airways in 1981 by Prime Minister Margaret Thatcher. The chairman forced changes in which numerous rotes were closed together with selling off the consignment service and planes.

Twenty thousand employees were lay off collectible to change under his management. (Mill, J.A. 1994) Another major change occurred that BA removed the sexual discrimination and welcomed to women in low train managerial job as well as speed level. (Ibid) The change which occurred in British Airways, when the software Order selective information Stores (ODS) of Calidris software implemented in July 2007. It facilitates to provide let out services to customers. New business processes implementation to enhance operable efficiency and tangible benefits are core advantages of this software. The software impart join and execute the customer information at the branch of booking-to-fulfillment lifecycle in a single layer. To avoid from duplicate bookings, the... If you want to get a full essay, order it on our website: Orderessay

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